Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at support@Niphals.com.
Returns
We at NIPHALS are here to make you happy, so we want to make sure you are 100% satisfied with your purchase! Due to the limited nature of the items, we offer exchanges only and no refunds. Our return policy lasts until 7 days after the item is marked as delivered for damage or faulty goods. If you are unhappy with your order or you have received a faulty item, please reach out to us at support@Niphals.com and we will be able to assist you. For any items being returned to us, you will be expected to cover the cost of shipping the item to us unless the reason for return is our error.
You can cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email support@Niphals.com. All you need to do is send us an email with the subject line "CANCEL".
Shipping
Please allow 2 - 14 business days of processing and production time for your order to ship out.
U.S orders will be shipped via USPS & FedEx will be shipped depending on the fulfillment center the product is from.
Average transit times to the United States from our domestic warehouse: 3-7 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc.) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
Average transit times to the United States from our international warehouse: 5 - 20 Business days. Average transit times to International: 15 - 45 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc.) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
Due to COVID-19 please allow 2-4 weeks for delivery.
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the US.
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If we still haven't managed to answer your question, please feel free to contact us at support@Niphals.com, and we will do our best to reply within 24 – 48 hours
